How to film a 5-minute walkthrough of your space on your phone

We work with clients remotely, so a short phone walkthrough is how we “visit.” It doesn’t need to be pretty. We’re looking at the experience, not the cinematography.

Before you start

• Film when no patients are around, or keep faces and screens out of frame. Never film patient charts, schedules or anyone without their permission.
• Hold the phone horizontally and walk slowly.
• Talk as you go if you like. A quick “this is where people usually wait” helps a lot.
• Aim for five minutes. Shorter is fine. A few photos work too.

The shot list

1. Arriving. The street view, the parking, and the sign. Can a first-time patient find you easily?
2. The entrance. The door and the first thing someone sees when they walk in.
3. Front desk and waiting area. Where people check in and sit. Include any menus, price lists or promotions on display.
4. A treatment room. One room is enough. Show it the way a patient sees it on their first visit.
5. Anything you’re proud of. New equipment, a signature service area, the little details that set you apart.
6. Anything you’d change. Be honest. These notes are often the most useful part.

Sending it

After you finish the intake, we email you a private upload link along with this shot list. Upload straight from your phone, no app needed.

Prefer not to film? Choose the 20-minute video tour in the intake and we’ll walk through it together on a call.

What we do with it

We compare what a new patient sees in person with what they see online: your website, your Google listing, your social profiles. When those match, people book with confidence. When they don’t, it shows up as hesitation, price shopping and no-shows. Your walkthrough helps us find those gaps.